Shipping Policy

ORDER PROCESSING
All orders are processed within 12–24 hours after payment confirmation.
Orders placed on weekends or holidays are processed the next business day.

SHIPPING TIMES
Estimated delivery times:

  • United Kingdom: 1 - 3 business days
  • Europe: 3 - 7 business days
  • International: 5 - 12 business days

Delivery times may vary depending on the carrier and destination.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location.
Free shipping may be offered during promotions or on selected orders.

TRACKING
Once your order is shipped, you will receive a tracking number by email so you can follow your delivery.

DELAYS
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

CUSTOMS & DUTIES
For international orders, customs fees or import duties may apply.
These charges are the responsibility of the customer.

INCORRECT ADDRESS
Please make sure your shipping address is correct.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

LOST OR STOLEN PACKAGES
If your package is lost or marked as delivered but not received, please contact the shipping carrier first.
If needed, you can contact us and we will assist you.

DAMAGED ITEMS
If your item arrives damaged, contact us within 48 hours of delivery with photos of the product and packaging.

CONTACT
For any shipping-related questions, contact:
info@gebanos.com